Refund and Returns Policy
Effective Date: October 22, 2024
We aim to ensure that our customers are completely satisfied with their purchases. If you are not satisfied, our refund and return policy ensures a fair process for returning products and requesting refunds.
1. Returns
You have 30 calendar days to return an item from the date of receipt. To be eligible for a return, your item must meet the following conditions:
- Condition: The item must be unused, undamaged, and in its original packaging, including all accessories, manuals, and warranty cards.
- Proof of Purchase: A valid receipt or order number must be provided to process any returns or exchanges.
2. Refunds
Once we receive your return, we will inspect the item and notify you of the status of your refund. Refunds will be processed under the following terms:
- Approval: If the returned item is deemed eligible, we will initiate a refund to your original payment method.
- Timeframe: Refunds will typically take 7-10 business days to appear on your statement, depending on your payment provider.
- Partial Refunds: Items that are opened or show signs of wear may be subject to partial refunds, at our discretion.
3. Non-Returnable Items
Certain items are not eligible for return, including:
- Digital downloads or software products.
- Items marked as “final sale” or “clearance.”
- Any item that has been used or damaged by the customer.
4. Shipping Costs
You will be responsible for covering the cost of return shipping unless the return is due to a defect or error on our part. Shipping costs are non-refundable.
5. Exchanges
If you need to exchange a defective or damaged item, please contact us immediately. We will provide you with instructions on how to return the item and arrange for a replacement at no additional cost.
